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PUC Announces New GPL Customer Service Standards

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The Public Utilities Commission has announced new approved Guyana Power and Light Customer Service Standards. These standards will outline the limits for response to customer’s complaints and penalties to be imposed for the failure by the utility company.

The commission in an annual report stated that last year the organization collect 7.5 million dollars in credit from three utility companies. With such a large collection GPL was responsible for returning the most credit to its customers.

Complaints Manager, Raymond Cummings stated that the standards were developed in keeping with the recently signed Electricity Sector Reform (Amendment) Act 2010. He pointed out that consumer’s complaints will now be resolved in a timely manner.

The commission’s chairman said the unit is now working towards establishing more locations in other regions.

The commission is urging consumers to document all the necessary information when making a complaint against any utility company. The unit believes this is necessary since consumers will have to prove their case before any action can be taken.

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