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PUC on Guyana Power and Light Issuing Bills and Disconnection Notices

By: Shaunee Thompson

 

The Public Utilities Commission is very concerned that the Guyana Power & Light Incorporated is disconnecting power for person’s only days after issuing bills.

The PUC has requested that the GPL inform them, among other things, about the policy with regards to the number of days after the ‘bill issue’ date that consumers are disconnected.

According to the PUC, the decision made between the them and the GPL inc. was to disconnect for arrears not sooner than 29 days after the bill issue date instead of the 21 days period being used.

However, the recent complaints received and the public notices published by the GPL seem to indicate that the GPL intends to act contrary to the commitment.

The Commission pointed out to the GPL the difficulty consumers experience when bills arrive a few days before the ‘due date’ and are faced with disconnection – which comes with an additional cost.

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